Guardian Tales is a popular mobile game developed by Kakao Games. It has a vast fan base and is enjoyed by players worldwide. However, there have been reports of common errors players face – the Guardian Tales platform error 500. This error prevents players from logging into the game and can be frustrating for those who want to enjoy the game. This article will discuss the top five fixes for the Guardian Tales platform error 500 and help you get back to playing the game as soon as possible.
Understanding the Guardian Tales Platform Error 500
Before diving into the fixes, it’s essential to understand the Guardian Tales platform error 500 and its causes. The error 500 is an HTTP status code that indicates an internal server error. This error can occur for various reasons, such as incorrect server configurations, faulty coding, or problems with the server hardware.
In the case of Guardian Tales, the platform error 500 occurs when the game servers are overloaded with prayer requests, and the system cannot handle the load. This can happen during peak hours when the number of players trying to log in to the game is high.
Now that we understand the error let’s look at the fixes.
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Clear the Cache and Cookies
One of the most straightforward fixes for the Guardian Tales platform error 500 is to clear the cache and cookies of your browser. This can help resolve any temporary issues with the browser that may be causing the error. To clear the cache and cookies, follow these steps:
- Open your browser and go to the settings menu.
- Find the option for clearing cache and cookies and click on it.
- Select the time range for which you want to clear the cache and cookies.
- Click on the clear button.
Once you have cleared the cache and cookies, log in to Guardian Tales again and see if the error is resolved.
Check Your Internet Connection
A poor internet connection can sometimes cause the Guardian Tales platform error 500. This can happen if the game cannot connect to the server due to a slow or unstable internet connection. To check your internet connection, follow these steps:
- Open a web browser and try to load a webpage.
- Your internet connection is likely the issue if the webpage loads slowly or not.
- Restart your router or modem and try again.
If your internet connection is stable and the error persists, move on to the next fix.
Restart the Game
Restarting the game can help resolve the Guardian Tales platform error 500. This can refresh the game and clear any temporary glitches that may be causing the error. To restart the game, follow these steps:
- Close the game on your mobile device.
- Wait for a few minutes.
- Reopen the game and try logging in again.
If the error persists, move on to the next fix.
Update the Game
An outdated version of Guardian Tales can also cause the platform error 500. Developers regularly release updates to fix bugs and improve the game’s performance. If you haven’t updated the game in a while, the error may be due to an outdated version. To update the game, follow these steps:
- Open the app store on your mobile device.
- Search for Guardian Tales.
- If an update is available, click on the update button.
After the game is updated, try logging in again and see if the error is resolved.
Contact Support
If none of the above fixes work, the error is likely due to a server issue that only the game developers can fix. In this case, you should contact the Guardian Tales support team for assistance. To contact support, follow these steps:
- Open the game and click on the settings icon.
- Click on the support button.
- Fill out the form with your details and a description of the error.
- Submit the form and wait for a response from the support team.
The support team will help you troubleshoot the error and provide a solution.
Conclusion
The Guardian Tales platform error 500 can frustrate players, but several fixes can help resolve the issue. From clearing the cache and cookies to contacting support, these steps can help get you back to playing the game as soon as possible. If you encounter the error, try these fixes and enjoy Guardian Tales.
FAQs
What is the Guardian Tales platform error 500?
- The Guardian Tales platform error 500 is an internal server error that occurs when the game servers are overloaded with player requests.
What causes the Guardian Tales platform error 500?
- The error can occur for various reasons, such as incorrect server configurations, faulty coding, or problems with the server hardware.
How can I fix the Guardian Tales platform error 500?
- You can fix the error by clearing the cache and cookies, checking your internet connection, restarting the game, updating the game, or contacting support.
What should I do if none of the fixes work?
- If none of the fixes work, you should contact the Guardian Tales support team for assistance.
How can I contact the Guardian Tales support team?
- You can contact the support team by clicking on the support button in the game settings and filling out the form with your details and a description of the error.
